Return & Refund
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled and you have to wait until you get the product before you can send it back to us.
Email us at firstname.lastname@example.org or test 833 902-1898
Eligibility for refund:
- Your item must be unused and in the same condition that you have received it. It must also be in the original packaging with accessories, including a blank warranty card, UPC code and no rebates should have been filed and/or claimed.
- Items must be shipped back to us fully insured using a traceable shipping method at your expense ( or at our expenses and we will charge you)
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If your product does not meet your expectations, we accepts returns on orders up to 30 days after delivery; However, the customer will pay for the return shipping. Kindly send an email to email@example.com and we will take care of the rest.
- Every order requesting to be canceled within 72 hours of being places is subject to an admin fee that is 2 % of the order value.
- Every order requesting to be canceled past 72 hours of being places is subject to an admin fee of 5% of the purchase price.
- if your order already has a tracking number assigned, and you choose to cancel/or return, you will be charged the return shipping cost plus a restocking fee up to 30 % of the purchase price from your refund to cover the return shipping fee and warehouse restocking fee
- If your order is set to ship out of third-party, distributor or dropship from a manufacturer/vendor, and a cancellation is request, cancellation confirmation must be obtained from the vendor for your order to be considered cancelled. Any fees originating by to the cancellation request of the order coming from the vendor will be passed to the customer with a 30 % surcharge which will be deducted from the refund.
- ComfiWorld reserves the right to cancel order at anytime.
Reasons why a fee may be deducted from your refund
- If you decide that ComfiWorld has to pick up and exchange the item(s) from your residence or delivered address, there will be a shipping fee to cover the return shipping cost.
- If you refuse delivery for any reason other than a damaged product, the return shipping cost plus a restocking fee up to 30% of purchase price will be deducted from your refund value.
- If you refuse the entire shipment because only a part of the order is damaged, the cost of return shipping cost for non-damaged merchandise plus a restocking fee up to 30% of purchase price will be deducted from your refund value.
- Items that are returned to us because the address provided was invalid and the items could not be delivered will cause you to incur a deduction of the cost of return shipping plus a restocking fee up to 30% of purchase price from your refund value.
- If your order has already shipped and you choose to cancel, and /or return, we will deduct the shipping cost plus a restocking fee up to 30% of purchase price from your refund to cover the return shipping costs.
- If a customer choose to return an item for no valid reason, we will deduct the shipping cost plus a restocking fee up to 30% of purchase price from his/her refund to cover the return shipping costs.
- If your order included a package discount and any one item was returned/cancelled, the discount will be void and you will not be credited for the total amount of the discount.
- If parts or accessories are missing from the original packaging, a fee will be deducted from your refund value.
- If product(s) returned are discovered to be damaged, or not in the state it was delivered in, we will request you to file a claim with the carrier for a refund, as we request return shipments to be insured.
Remote delivery locations may be subjected to additional charges.
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- We have received your returned item after 30 days and more.